Sure enough, the same day next week, we were credited the full subscription amount. Now, all we had to do was sit back and wait for our money to be returned to bank account. Then, he came back a few minutes later, saying that our refund request has been approved and that we’ll receive the full refund in five to ten business days.
Once we asked the agent for a refund, he asked us again if we were disappointed by any feature. Once the agent accepted our cancellation request, we were now eligible for our money back. We just said that we didn’t need it anymore, so we don’t get into further retention efforts. They’re not going to be too persuasive, but they might ask why you want to suspend your account. Of course, the first thing the agent did was offer anything to rectify our issue. Once a friendly agent welcomed us, we asked to cancel subscription. We did this by going to the “ Contact Us” tab and choosing between “Email” or “Live Chat.” Since we wanted the fastest way possible, we chose “Live Chat” and almost immediately connected to a customer service representative. Okay, so we’ve stopped our service from automatically renewing now we need to stop the service altogether. After cancelation, it’ll become “Extend Plan” instead. You can verify that the automatic payments are canceled by looking at the “Change Plan” button. We chose “Confirm Cancellation” and moved on to the next step. Then, we clicked on the drop-down menu next to “Change Plan” and selected “Cancel Auto-Renewal.”Ī pop-up window appeared, asking us if we’re sure we want to cancel automatic payments. Under My Services, we found information about our NordVPN subscription and its current status, which was, of course, active. We selected the “Dashboards” tab, which contains a section titled “My Services.” Select Cancel Automatic Payments There, we found an overview of the account information and tabs that took us to different profile sections. The first thing we did was head to NordVPN and sign in with our email and password.
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